Terms of Service

These terms are an agreement between you and HVAC Catapult. When you start the service, you accept them. If you do not agree, do not use the service.

Sarah is an AI voice receptionist and lead response system for HVAC companies. We set her up on your phone line and connect her to your calendar so she can answer calls, triage them and book jobs on your behalf.

The founders rate is $297 per month, billed monthly in advance through our payment processor. Your rate is locked while your account stays active. There is no setup fee. Taxes are extra where they apply.

You get unlimited calls with a fair use allowance of 1,000 calls per month. Most shops never come close. If you do, we will contact you before any plan change. There are no surprise bills.

The service is month to month. You can cancel anytime by emailing info@hvaccatapult.com. Your service runs to the end of the period you already paid for.

If in your first 30 days the jobs Sarah booked are worth less than what you paid, email us within 35 days of your start date and we refund your first month. The guarantee requires that your line was forwarded and your calendar was connected during that period.

You agree to:

• Give us accurate business information.
• Use the service lawfully.
• Give your callers any notice required by your state's call recording and AI disclosure laws.
• Keep your calendar current so Sarah books real open times.

Sarah and HVAC Catapult may send text messages for appointment confirmations, demo follow-ups and account notices. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and reply HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle message data.

Sarah is automated and can make mistakes. She is not an emergency service. Anyone with a life safety emergency, such as a gas leak or carbon monoxide, should call 911.

HVAC Catapult owns the service, including the Sarah software, branding and content. You own your business information and call data you provide. You may not copy, resell or reverse engineer the service.

The service is provided as is, without warranties of any kind. To the fullest extent allowed by law, our liability for any claim is limited to the fees you paid us in the prior 3 months.

These terms are governed by the laws of the State of Florida.

We may update these terms from time to time. When we do, we will post the revised version here and update the date at the top. Check back to stay current.

Questions about these terms?

Email info@hvaccatapult.com or call (646) 906-8015.